Eligibility

All accounts You hold with IW must be and remain in good standing to be eligible for Service. IW determines “good standing” in its reasonable discretion. If any one account is not in good standing, IW may suspend or terminate any or all of Your accounts, regardless of whether those accounts are otherwise current.

Term, Renewal, Termination & Early Termination

This Agreement is effective on the date IW activates Your Service and continues for the Initial Term (“IT”) stated in Your Service Order or Agreement.

Automatic Renewal

This Agreement automatically renews for successive one-year terms unless an Authorized Contact delivers written notice of cancellation to IW at least sixty (60) days before the end of the Initial Term or any renewal term, in accordance with the Notices section below. Notice of cancellation must be sent by certified mail, or another verifiable written method IW accepts, to IW’s address of record. Cancellation notice that does not strictly comply with this section is not effective, and the Agreement will continue to renew. Upon effective notice, the Agreement terminates at the end of the then-current term without further obligation for either party, subject to payment of all amounts owed through that date. By continuing to use Service, You acknowledge and accept these renewal terms, and You acknowledge that failure to follow this notice procedure will result in automatic renewal.

Termination or Suspension by IW

IW may suspend or terminate Your Service at any time, immediately and without prior notice, if You fail to perform any obligation under this Agreement, including without limitation the obligations described in Use of Service and Payment and Due Date, or if IW reasonably suspects fraud, abuse, or a security risk affecting IW’s network or other customers. IW may also terminate this Agreement without notice if IW ceases to offer Service in Your market. Termination by You or IW may take effect at any point in a billing cycle, but You remain responsible for all charges, fees, and amounts owed through the end of that billing cycle.

Early Termination Fee (ETF) — Standard Lines

If a line of Service or this Agreement is terminated for any reason during the Initial Term or a renewal term — other than under Changes to This Agreement, an applicable IW guaranty period, or IW ceasing to offer Service in Your market — You will be assessed an Early Termination Fee (“ETF”) for each affected line of Service.

Early Termination Fee (ETF) — Device-Included Lines

If a line of Service included a device provided by IW, the ETF for that line is calculated as set out below instead of the standard ETF calculation above. This device-included ETF applies whenever such a line or this Agreement is terminated for any reason during the Initial Term or a renewal term — other than under Changes to This Agreement, an applicable IW guaranty period, or IW ceasing to offer Service in Your market.

You are responsible for all outstanding balances upon termination for any reason, including any assessed ETF, collection costs, and reactivation fees. IW’s decision to reinstate a terminated line of Service is discretionary and not guaranteed.

Authorized Contact

You may appoint one or more Authorized Contacts to manage Your account. An Authorized Contact may view account information, add or terminate lines of Service, purchase equipment, extend or renew the Initial Term, make payments, and take other actions on Your account. You are fully responsible for all changes, purchases, renewals, and commitments made by any person You designate as an Authorized Contact, whether or not You were aware of the specific action taken.

Use of Service

You may not use the Service for any unlawful, improper, harassing, abusive, or fraudulent purpose, or in any way that interferes with IW’s network, partner networks, business operations, employees, contractors, or other customers. IW and its partners may, in their sole discretion, block access to categories of restricted numbers, websites, content, or traffic types. IW may periodically and without notice remotely update, modify, or reconfigure device software, applications, or programming; this process may affect, delay, or erase data or personalized settings stored on the device, and IW is not responsible for any resulting loss.

Payment and Due Date

You are responsible for payment of all services and charges reflected on Your bill via ACH or credit card, including prepaid monthly Service, post-paid usage charges, charges for discretionary goods and services offered by IW or third parties that IW bills on their behalf, regulatory cost-recovery charges (such as Universal Service Fund, Enhanced 911, and Wireless Number Portability), surcharges, and taxes. Regulatory fees, surcharges, and taxes are subject to change without notice and are passed through to You in full.

Payment is late if not received in full by the due date shown on Your monthly bill. IW may charge a late fee of up to $5.00 per line for any payment not received in full by the due date. Any balance not paid in full within five (5) days of the due date may result in immediate suspension or termination of one or all Services on Your account, without further notice. Accounts referred to a third-party collection agency will be assessed a collection fee, up to the maximum amount permitted by applicable law, and You agree to reimburse IW’s reasonable costs of collection, including attorneys’ fees, to the extent permitted by law.

Coverage

Service may be interrupted, degraded, or unavailable due to atmospheric or topographical conditions, governmental regulation or order, network or system capacity limitations, third-party network or carrier issues, or other causes outside IW’s reasonable control. Coverage maps and representations by IW, its partners, or its agents are estimates only and are not a guarantee of service availability, quality, or performance in any specific location.

Lost or Stolen Devices

You are responsible for all charges incurred on Your account, including charges resulting from a lost or stolen device, until You report the loss or theft to IW. Upon a timely report, IW will investigate claims of unauthorized charges within a commercially reasonable period, not to exceed 30 days. You agree to cooperate fully with IW’s investigation, including providing supporting documentation such as a police report or sworn statement. Charges under investigation remain due unless and until IW determines, in its reasonable judgment, that they were unauthorized, at which point IW will credit Your account on the next billing cycle.

Deposits

IW may require a deposit to guarantee payment for Service and may increase a required deposit based on Your usage or payment history. Deposits are returned only after a minimum of twelve (12) consecutive months of satisfactory payment history, at IW’s discretion to confirm satisfactory standing. IW may apply any deposit or payment to any amount You owe on any account. No interest is paid on deposits unless required by applicable law.

Billing Practice

Your monthly Service fee is billed in advance; usage charges not covered by Your monthly Service fee are billed in arrears. Data network usage is billed in kilobyte or megabyte units, with each partial kilobyte rounded up to the next full kilobyte. Text, picture, and video messaging are billed per address/recipient. For voice/cellular service, each partial minute of airtime is rounded up to the next full minute, and You may be billed for calls that ring longer than 59 seconds without completing. Completed calls are billed from initiation to termination of the call. “Application charges” include non-recurring or monthly subscription fees for data applications purchased from IW or third parties for which IW bills. You may request a block on third-party premium services at no additional charge by contacting Customer Service.

You may seek a credit or refund for a billing error by notifying IW in writing within ninety (90) days after the bill containing the error was issued (or such longer period as required by applicable state law). If You do not dispute a charge within that period, You waive the right to dispute that charge and to bring or participate in any legal or arbitration proceeding relating to it. IW may back-bill You for an underbilling error identified within 180 days of the original bill’s issuance.

Changes to This Agreement

IW may amend this Agreement at any time by providing notice to You (which may be provided electronically, including by email, account portal notice, or posting to infinite-wireless.com). If IW makes a change that materially and negatively impairs the core Service You have purchased, You may cancel the affected line without an ETF by notifying IW in writing within thirty (30) days after the notice of change. Continued use of Service after that 30-day period constitutes Your acceptance of the amended terms.

Privacy, Acceptable Use & Copyright

IW respects the privacy and intellectual property rights of its customers and handles personal information consistent with IW’s Privacy Policy, which is incorporated into this Agreement by reference and describes what information IW collects, how it is used and shared, and how You can exercise Your privacy choices and opt-out rights, including for interest-based advertising. You authorize IW and its third-party collection agencies to contact You regarding Your account status by any means You provide — including mail, phone, wireless number, email, or other electronic address — and You agree such contact may be made using an automatic telephone dialing system, automatic e-mail system, or other automated messaging technology, to the extent permitted by applicable law.

Credit Information

You authorize credit reporting agencies to periodically furnish IW with Your credit report, and You authorize IW to periodically report Your account information and payment history to credit and consumer reporting agencies.

Indemnification

You agree to indemnify, defend, and hold harmless IW, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your use or misuse of the Service; (b) Your breach of this Agreement; (c) content You transmit through the Service; or (d) Your violation of any applicable law or third-party right. IW’s corresponding obligation to You is limited to claims arising directly from IW’s gross negligence or willful misconduct in providing the Service, and is subject in all cases to the Limits of Liability below.

Intellectual Property & Confidentiality

All trademarks, service marks, software, network technology, documentation, and other materials provided or made available by IW in connection with the Service remain the sole property of IW or its licensors. Nothing in this Agreement transfers any ownership interest in IW’s intellectual property to You. The pricing, terms, and any non-public technical or business information IW shares with You in connection with Your account are confidential and may not be disclosed to third parties without IW’s prior written consent, except as required by law.

Limits of Liability

IW’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE OR EQUIPMENT, OR IW’S FAILURE TO PROVIDE OR INABILITY TO PROVIDE THE SERVICE OR EQUIPMENT, IS LIMITED TO THE LESSER OF (A) THE CHARGES YOU ACTUALLY PAID TO IW FOR THE AFFECTED SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $500 PER LINE OF SERVICE. IW IS NOT LIABLE, UNDER ANY THEORY OF LIABILITY, FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR LOST DATA, EVEN IF IW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

Disclaimer of Warranties

EXCEPT TO THE EXTENT IW PROVIDES A SPECIFIC WRITTEN LIMITED WARRANTY FOR PARTICULAR EQUIPMENT, THE SERVICE AND ANY EQUIPMENT OR SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND IW DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. IW IS NOT RESPONSIBLE FOR CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL, INCLUDING ACTS OR OMISSIONS OF THIRD PARTIES, ATMOSPHERIC CONDITIONS, OR ACTS OF GOD. IW DOES NOT MANUFACTURE EQUIPMENT OR SOFTWARE, AND YOUR ONLY WARRANTIES WITH RESPECT TO EQUIPMENT OR SOFTWARE ARE THOSE PROVIDED BY THE MANUFACTURER, UNLESS APPLICABLE STATE LAW IMPOSES WARRANTY OBLIGATIONS ON IW THAT CANNOT BE DISCLAIMED.

Force Majeure

IW is not liable for any delay or failure to perform its obligations under this Agreement resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, civil unrest, governmental action or regulation, labor disputes, utility or network outages, supply chain disruption, cyberattack, or failure of third-party carriers, vendors, or infrastructure. IW’s obligations are suspended for the duration of any such event, and IW’s performance timeline is extended accordingly.

Assignment

IW may assign this Agreement, in whole or in part, at any time without notice to or consent from You, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. You may assign this Agreement only with IW’s prior written consent, which IW may withhold in its sole discretion.

Entire Agreement

This Agreement, together with Your Service Order and any documents it expressly incorporates by reference (including IW’s Privacy Policy), is the entire agreement between You and IW regarding the Service and supersedes any prior or contemporaneous promises, representations, or agreements, whether written or oral, made by any employee, partner, or agent of IW.

Arbitration

ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED BY BINDING ARBITRATION AT THE REQUEST OF EITHER PARTY, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS RULES FOR CONSUMER OR COMMERCIAL DISPUTES, AS APPLICABLE, AS MODIFIED BY THIS AGREEMENT. THIS AGREEMENT INVOLVES INTERSTATE COMMERCE AND IS GOVERNED BY THE FEDERAL ARBITRATION ACT. BY AGREEING TO ARBITRATION, BOTH PARTIES WAIVE THE RIGHT TO LITIGATE IN COURT, INCLUDING THE RIGHT TO A JURY TRIAL. UNLESS THE PARTIES OTHERWISE AGREE, ARBITRATION HEARINGS WILL TAKE PLACE IN MARICOPA COUNTY, ARIZONA, OR, AT YOUR ELECTION, BY videoconference OR IN THE COUNTY OF YOUR BILLING ADDRESS. AT YOUR OPTION, YOU MAY BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF ARBITRATION. ALL CLAIMS, WHETHER IN ARBITRATION OR SMALL CLAIMS COURT, MUST BE BROUGHT INDIVIDUALLY; NO CLASS ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION IS PERMITTED, AND IW EXPRESSLY REJECTS ANY SUCH CONSOLIDATION. FILING, ADMINISTRATION, AND ARBITRATOR FEES WILL BE ALLOCATED IN ACCORDANCE WITH APPLICABLE AAA RULES, AND IW WILL COVER OR ADVANCE ANY PORTION OF SUCH FEES THAT APPLICABLE LAW REQUIRES IT TO BEAR. EACH PARTY IS RESPONSIBLE FOR ITS OWN ATTORNEYS’ FEES UNLESS THE ARBITRATOR AWARDS FEES UNDER APPLICABLE LAW OR AAA RULES. THIS ARBITRATION PROVISION SURVIVES TERMINATION OF THIS AGREEMENT. FOR INFORMATION ON THE ARBITRATION PROCESS, CONTACT THE AMERICAN ARBITRATION ASSOCIATION AT 800-778-7879 OR WWW.ADR.ORG.

No Waiver; Severability

IW’s failure to enforce any right or remedy under this Agreement is not a waiver of that right or remedy. If any provision of this Agreement is held invalid, illegal, or unenforceable under applicable law, that provision will be enforced to the maximum extent permissible, and the remainder of this Agreement remains in full force and effect.

Wireless Emergency Alerts

IW’s network partners deliver Wireless Emergency Alerts (“WEAs”) at no additional charge to capable devices, throughout IW’s service area and through applicable roaming arrangements, in most circumstances. Participation in the WEA program is voluntary for wireless providers that offer it, subject to FCC technical and operational requirements. Some devices may not support all enhanced WEA features. IW makes no representation regarding the suitability of any specific device to receive WEAs.

Governing Law & Notices

This Agreement is governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles, except to the extent the Federal Arbitration Act applies to the Arbitration section above. Written notices to IW under this Agreement must be sent to Infinite Wireless, Inc., 16211 N Scottsdale Rd, Suite A6A #253, Scottsdale, AZ 85254, or to such other address as IW designates in writing.

Errors

IW reserves the right to correct any errors or omissions in this Agreement.

Frequently Asked Questions

Does my Infinite Wireless service agreement automatically renew?

Yes. Your Agreement automatically renews for successive one-year terms unless you provide written cancellation notice at least sixty (60) days before your Initial Term or any renewal term ends.

What is an Early Termination Fee (ETF) and how is it calculated?

If you cancel a line of Service before the end of your Initial Term or a renewal term (other than for a reason listed in the Agreement), you owe an Early Termination Fee equal to the greater of a per-line minimum fee stated in your Service Order or 100% of the months remaining in your term multiplied by your monthly recurring Service amount for that line. Lines that included a device instead use the Device-Included ETF calculation described above.

How much notice do I need to give to cancel Infinite Wireless service?

You must provide written notice of cancellation at least sixty (60) days before the end of your current term, delivered to Infinite Wireless in accordance with the Notices section of this Agreement.

Can Infinite Wireless suspend my service without notice?

Yes. Infinite Wireless may suspend or terminate Service immediately and without prior notice for non-payment, suspected fraud, suspected abuse of the network, or any breach of the Use of Service provisions of the Agreement.

How do I opt out of targeted advertising or the sale/sharing of my personal information?

You can opt out through Google Ad Settings, Meta’s Ad Preferences and Off-Facebook Activity tool, TikTok’s ad preferences, and the Digital Advertising Alliance and Network Advertising Initiative opt-out pages, all linked in IW’s Privacy Policy. California residents may also submit a Do Not Sell or Share My Personal Information request under the CCPA/CPRA.

When did Infinite Wireless’s current Terms and Conditions take effect?

This Agreement has been effective since February 2024 and was last updated in September 2026.